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At EquiMotion, every session is individually prepared and reserved exclusively for you. As appointment availability is limited, I kindly ask that you provide as much notice as possible if you need to cancel or rearrange your booking.
 

Cancellations
 

If you need to cancel or reschedule your session, please notify me at least 48 hours before your appointment.

• More than 48 hours' notice: Your session can be rescheduled or refunded in full.

• Less than 48 hours' notice: Unfortunately, refunds cannot be provided, and the full session fee will remain payable.
   

Exceptional Circumstances
 

I understand that genuine emergencies and unforeseen circumstances can occasionally arise. Where possible, these will always be considered with fairness and discretion, although this remains at EquiMotion's sole discretion.
 

If EquiMotion Needs to Cancel
 

In the unlikely event that I need to cancel your appointment, you will be offered either:

• A full refund, or

• An alternative appointment at a mutually convenient time.
   

Contact
 

If you need to cancel or rearrange your appointment, please contact me as soon as possible using the details provided in your booking confirmation, or on the website contact page.

Thank you for your understanding. This policy helps ensure appointments remain available for other riders and horses who may be waiting for a session.